Terms of Service

These Terms of Service ("Terms") are a binding agreement between you ("you," "your," or "Subscriber") and October North LLC, doing business as WrapVault ("WrapVault," "we," "our," or "us"), governing your access to and use of the WrapVault platform, including all software, features, APIs, and related services (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

WrapVault is a cloud-based shop management platform built for PPF, window tint, and vinyl wrap installation businesses. The Service includes customer management, scheduling, quoting, invoicing, job tracking, inventory, analytics, and related features as described at wrapvaultpro.com.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of material changes where practical.

2. Account Registration

You must create an account to use the Service. You agree to provide accurate, complete, and current information and to keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must be at least 18 years old and authorized to enter into this agreement on behalf of your business.

You may invite team members to your account. You are responsible for ensuring that all users under your account comply with these Terms.

3. Free Trial

New accounts receive a 14-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial period, your account will enter read-only mode unless you subscribe to a paid plan. Your data is retained for 30 days after trial expiration, after which it may be permanently deleted.

We reserve the right to modify the length or terms of the free trial at any time for new accounts.

4. Subscriptions and Billing

Paid subscriptions are billed in advance on a monthly or annual basis depending on the plan you select. All payments are processed securely by Stripe. We do not store your credit card information. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel.

Subscription fees are non-refundable except where required by applicable law. If you downgrade or cancel mid-billing-period, you will retain access through the end of the period you have paid for. Annual plans are not eligible for prorated refunds.

We may change pricing with at least 30 days written notice. Continued use of the Service after the notice period constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorized access to any part of the Service or another user's account
• Interfere with or disrupt the integrity or performance of the Service
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use the Service to send unsolicited communications (spam)
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent
• Transmit viruses, malware, or any other malicious code
• Use automated means to access or scrape the Service without our written permission

6. Your Data

You retain full ownership of all data you upload or enter into the Service, including customer records, vehicle information, job history, photos, and business data ("Your Data"). You grant us a limited license to store, process, and display Your Data solely to provide the Service to you.

You are responsible for ensuring that you have the right to upload any data you submit, including customer information, and that doing so complies with all applicable privacy laws (including CCPA and any other state privacy regulations applicable to your business).

We will not sell Your Data to third parties or use it for advertising. We may use aggregated, anonymized data for product improvement and analytics.

You may export your data at any time from the Service. Upon account termination, you may request a data export within 30 days before data is purged.

7. Intellectual Property

The Service, including its software, design, features, trademarks, and content (excluding Your Data), is the exclusive property of October North LLC and its licensors. Nothing in these Terms transfers any intellectual property rights to you.

If you provide feedback, suggestions, or ideas about the Service, you grant us an unrestricted, royalty-free right to use that feedback without obligation to you.

8. Third-Party Services

The Service integrates with or relies on third-party services including:

• Stripe — payment processing
• Twilio — SMS notifications (when configured by your shop)
• Resend — transactional email delivery
• Google — calendar sync and OAuth authentication
• Intuit QuickBooks — accounting integration
• Replicate — AI-powered wrap visualization
• Microsoft Azure — photo and file storage

Your use of integrated third-party services is subject to their respective terms and privacy policies. We are not responsible for the practices or content of third-party services.

9. Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect information. By using the Service, you agree to the collection and use of information as described in the Privacy Policy.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WRAPVAULT AND ITS OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

13. Indemnification

You agree to indemnify and hold harmless WrapVault, October North LLC, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.

14. Termination

Either party may terminate the agreement at any time. You may cancel your subscription at any time through your account settings or by contacting us at support@wrapvaultpro.com. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your account immediately if we determine you have violated these Terms, engaged in fraudulent activity, or if required by law. We will make reasonable efforts to notify you before termination except where doing so would be harmful or prohibited.

15. Governing Law and Disputes

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration in Hamilton County, Ohio, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property disputes.

YOU AND WRAPVAULT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and WrapVault regarding the Service and supersede all prior agreements. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force. Our failure to enforce any right or provision of these Terms will not be considered a waiver.

18. Contact

Questions about these Terms? Contact us at:
October North LLC, doing business as WrapVault
Cincinnati, Ohio
support@wrapvaultpro.com